The abovementioned cases give you an opportunity for the 100% refund and help develop a reliable relationship with the paper service. Therefore, according to our policies, you are fully eligible to get your money back. The latter largely depends on the type of the order and the urgency. For more information – please don’t hesitate to contact our Customer Support.
On or about Oct. 1 st. I received through the mail a new Premier Annual Benefit for Geek Squad Serevice in the called the number ( 1-866-797-7367 ) Oct. 3 rd. to ask for them to come out to my house and help me fix my internet. The person I spoke to did not seem to know anything about this new service. I spent some time on the phone explaining to her what I wanted ( which was to use this Free House Call to help me get my internet working so I could access lap top computers in my home.)After a few minuts, she told me she was going to transfer me to another representitive. After a few minuts I was told by a recording the call could not be put through. I houg up and called the Geek Squad. When I got a representitive on the phone, I told her I wanted to take advantage of thei Free service. She did not seem to understand. I finally told her to send a representitive out to my home. The appoint was set up for Oct. 4 @ 8:00. The representitive came out and did a fine job getting my computers to access the internet ane interface with the lap tops in the home. I then went to Merrillville, and talked to a representitive at the Geek Squad desk. He was polite ( and patient ) about my again explained to him that I wanted to take advantage of this free annual service. AFTER 45 MINUTS ON THE PHONE AND TALKING TO 3 OR 4 PEOPLE ON THE PHONE,I FINALLY TOLD HIM TO FORGET IT. THE NET RESULTS IS I HAVE AN BILL ON MY ACCOUNT. In closing I would like to say Best Buy sells quality products at fair prices. and your representitives are courteous and professional. BUT YOUR CUSTOMER PHONE SERVICE LEAVES MUCH TO BE DESIRED. Thank You F. Hall Premium card # 0217869544
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